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We welcome your questions or comments on any aspect of our business. We are also interested in hearing your opinion about this site and how it should be developed.

Please note that the purpose of this site is to share information about our company and other corporate matters of interest. It is not our intention to market, advertise or promote our brands here, or use it as a forum for contact with potential business partners or suppliers. Therefore, we are unable to answer questions concerning such matters.

If you have concerns about the risks of smoking and how it can affect you personally, we suggest you consult your physician for professional advice.

To find out more about our business, we suggest using the Search tool or Site map. If you still cannot find the information you need, please contact us.

Before continuing, please take a moment to view our Conditions of use that explain how to use the information you give us here.

Email scams - lotteries, employment offers, property rentals

Fraudsters are sending emails falsely claiming an assoociation with British American Tobacco or our brands, such as Dunhill. These emails contain offers of employment, enquiries about renting properties on behalf of employees or claims that people have won money in a lottery. The emails are becoming increasingly sophisticated in their appearance, sometimes using our company trademarks and names of senior executives.

These emails do not originate from British American Tobacco and police advise you should delete them without opening or replying. For further advice visit: www.getsafeonline.org  

Please note that we will respond as soon as possible to all reasonable inquiries.

If you wish to contact us at BATCCA, please use the Contact form  or write to us at the address below.

British American Tobacco Central America & Caribbean (Area Office)

375 meters east of Firestone Bridge
Llorente de Flores, Heredia
Costa Rica
Phone: (506) 2509-7826

Press enquiries

For more information about our company or our business, please contact:

Viviana Rodríguez
Corporate Communications Manager
Apartado Postal: 2631-3000
Heredia, Costa Rica
Tel (506) 2509 7979

If you want to receive information and communications from our company, please send your name, telephone number and email to Info_Batca@bat.com



Carisma Marketing Services Limited

Corner Mt D'or Road & Eastern Main Road,
Champs Fleurs,
PO Box: PO Box 1361, Port of Spain, Trinidad
Switchboard: (1-868) 696 4700
Fax: (1-868) 663 9769

The business unit Carisma Marketing Services Limited is responsible for providing marketing support for British American Tobacco brands marketed in the French overseas territories, Dutch colonies and smaller markets in CARICOM.


Carreras Limited
Twickenham Park,
Spanish Town,
St. Catherine,
West Indies
PO Box: P.O. Box 100, Twickenham Park, Spanish Town PO, St. Catherine, Jamaica
Switchboard: (1-876) 984 3951
Fax: (1-876) 984 6571


Demerara Tobacco Company Limited
90 Carmichael Street,
South Cummingsburg,
PO Box: PO Box 10 262, Georgetown, Guyana
Switchboard: (592) 225 1900
Fax: (592) 226 9322

Trinidad and Tobago

West Indian Tobacco Ltd.
Eastern Main Road,
Champs Fleurs,
PO Box: 177 Port of Spain, Trinidad, Republic of Trinidad & Tobago
Switchboard: (1-868) 662 2271
Fax: (1-868) 663 5451

Central America

Costa Rica

225 meters east of Firestone,
San Joaquin de Flores,
Costa Rica
PO Box: Apartado 284-3007, Heredia, Costa Rica
Switchboard: (506) 2209 1717
Fax: (506) 2209 1770


24 Avenida 35-81,
Calzada Atanasio Tzul Zone 12 01 012,
Guatemala City
PO Box: Apartado No 316, Ciudad de Guatemala, Guatemala 01 001
Switchboard: (502) 2410 3737
Fax: (502) 2410 3785


Boulevard South
Location The Cocoa
San Pedro Sula,
PO Box: Apartado Postal 64, San Pedro Sula, Honduras, Central America
Switchboard: (504) 545 3200
Fax: (504) 545 3232


Km 7 1 / 2 Carretera Norte
PO Box: Apartado 1049, Managua, Nicaragua
Switchboard: (505) 2280 9800
Fax: (505) 2280 9788


Banco Panama Tower, Floor 14, Panama City, Panama
PO Box: Apartado 0834-02776, Panama
Switchboard: (507) 278 8600
Fax: (507) 278 8656